Your guests judge the property in the first ten minutes. Keyper makes sure those ten minutes go well, every single arrival.
Most poor reviews aren't about the house. They're about a bed that wasn't made properly, an A/C unit nobody checked, a bin that didn't get emptied, or nobody answering when something broke. All of it is operational, and all of it is fixable with someone competent on the ground.
That's the job we do for holiday-home owners: the physical property and the guest experience of it, so the property earns its reputation rather than fighting it.
Consistency is the whole thing. A property that's excellent four times out of five has a one-in-five problem.
Guests who've landed late after a long flight remember whether there was cold water, coffee and milk waiting. We can put together a welcome pack, stock the basics and have the place cool and lit for a late arrival — a small cost that shows up in reviews out of all proportion.
We're the on-the-ground contact during a stay, and because repairs are handled in-house we can usually resolve rather than escalate. Broken A/C, a failed water heater, a blocked drain — dealt with the same day where we can, with you told what happened afterwards.
Short-let properties age faster than private ones. We track the wear — mattresses, grout, sealant, paintwork, pool plant, garden furniture — and flag what's worth replacing before it starts costing you bookings, ideally scheduling it into the quiet months.
No. We manage the property, not the letting — cleaning, changeovers, preparation, maintenance and on-the-ground guest support. Bookings, pricing and payments stay with you or your letting agent, and we fit around whichever platform you use.
Yes, and the more notice we have the better. Sharing your calendar lets us schedule changeovers, laundry and staff properly through the busy months instead of reacting to each departure.
That's when the maintenance, deep cleaning, repairs and any renovation work should happen. A property that's been serviced over winter starts the season looking new instead of tired, and it's far cheaper than doing the same work between bookings.
Either. Most owners keep several sets on site and we launder and rotate them; we can also arrange linen supply if you'd rather not hold stock. Whichever it is, we make sure a changeover never runs short.
Tell us where it is and what it needs. We usually reply within one working day — and the quote is free.
